Response to Yelp Reviews RSS
Yelp Review Owner Response - L.A. K. South Salem, NY
Read L.A. K.'s review of Ski Haus on Yelp L.A. K. was easily one of the most memorable customers we've had in the store, and not for good reason. As he stated, he was not in the store very long but managed to make a lasting impression on both the staff and customers who all thought he was ridiculous and laughable as he burst out of the front door yelling, "I'M GOING TO PEDIGREE". He was loud, obnoxious and refused to wait in line. Instead, he wanted to "browse". Obviously browsing is allowed but it becomes a bit more...
Yelp Review Owner Response - RL C. New York, NY
Read RL C.'s review of Ski Haus on Yelp This review is absurd, riddled with misinformation and exactly the type of review you'd expect to find on Yelp. 50% of Lisa's reviews are 1 or 2 stars and are just as ridiculous as this one. At any rate, we never sell anything above retail or mark it up and take the same discount off. Being that she is from NYC I am pretty confident she has us confused with another shop more local but, despite that being said said, we are aggressively priced and meet or beat any pricing...
Yelp Review Owner Response - Eric P. Carmel, NY
Read Eric P.'s review of Ski Haus on Yelp Since I cannot respond to this review on Yelp, I will do so here. Heat Molding a ski or snowboard boot takes roughly a half an hour and that's if everything goes perfectly. It can easily take an hour or more if there is additional work/tweaking that needs to be done which is oftentimes is the case. This particular customer showed up with boots he did not purchase from us 8 minutes before closing. I personally told him it was not "ideal" because I had to get home for our sitter...